Contact Us

Email

You can email us anytime with a question or concern. We respond to emails Monday through Friday from 7:30 a.m. to 6:00 p.m. This email service is not encryption-secured. For encrypted email service, register for Anywhere Access Internet Banking.

Postal Mail

Please send all mail - including that for specific branch offices - to:
New Mexico Educators Federal Credit Union, P.O. Box 8530, Albuquerque, NM 87198.

Anywhere Advisors Personal Phone Assistance

Call anytime 889-7755

Our Anywhere Advisors are knowledgeable representatives who provide free, person-to-person personal telephone service at 889-7755 (800-347-2838 from outside the Albuquerque area) Monday through Friday from 7:30 a.m. - 6:00 p.m. and Saturday from 9:00 a.m. to 2:00 p.m.

Anywhere Appointment

Whenever you want to meet face-to-face with one of our Financial Consultants, you can save time by scheduling your appointment in advance online. Just click on the "Anywhere Appointment" icon at the top right of the home page of our website. You'll reach an interactive form where you can select the branch that's most convenient for you, the day and time of your meeting, and even the particular Financial Consultant you would like to see. You can also help us assist you more quickly by stating exactly what you'd like to accomplish during your branch visit.

Use Anywhere Appointment Now

Access 24 Automated Phone Service

Call anytime 888-8920

Use our new speech recognition or telephone keypad automated phone service anytime 24/7. The new system offers speech recognition commands so accessing and retrieving information will be quicker than with the old telephone keypad system.

Whether you're at home or on the road, you can keep track of your Credit Union accounts with Access 24. There's no charge for this automated phone service and you can use it 24 hours a day, every day of the year. With a Personal Identification Number, it's easy for you to: make general account inquires, verify checks have been paid, confirm your Visa® Check Card transactions, transfer money between your accounts, and make Credit Union loan payments. The new system also offers added security for your PIN, is customized to each member’s accounts and can interact in Spanish using your telephone keypad.

Click here for operating instructions.
Click here for FAQs.

Business Services

Our experienced Business Services Representatives are available Monday – Friday 8:00 a.m. – 5:00 p.m. to help you with all of your business needs. You can email us anytime, please note we will respond to your email within 48 hours.

If you have any questions regarding your Anywhere Access Business Internet Banking Password, ACH Files, Wire transfers, Business loans, or general questions regarding Business Services please contact us at 505-872-5422 and select the appropriate option.

Credit Card Account Information

Call anytime 24/7: 800-237-6211

Lost or Stolen Credit Cards

Call anytime 24/7: 800-325-3678

Outside the US, call collect:
Visa - U.S. 410-581-9994
MasterCard - U.S. 314-542-7111

Lost or Stolen Visa® Check Card

Business Hours: 889-7755 (800-347-2838 from outside the Albuquerque area)
After Hours: Call both 800-543-5073 and 800-754-4128.

Transaction Blocked on Visa® Check Card

Call anytime 24/7: 800-890-5097

Lost or Stolen CU Anytime ATM Card

Business Hours: 889-7755 (800-347-2838 from outside the Albuquerque area)
After Hours: 346-2078 (800-754-4128 from outside the Albuquerque area)

Outside the US, call collect: 909-941-1398