How it works:
To reach Access 24, dial 888-8920 (800-356-3178 from outside the Albuquerque area).
Note: You can use both Speech Recognition and Telephone Keypad commands while in the Speech Recognition mode. You can only use the Telephone Keypad options while in Keypad mode; Speech Recognition does not work in Keypad mode.
Once you’ve dialed in and pressed “1,” the Telephone Banking service will answer and say the following:
“Welcome to Access 24 automated phone service. If you would prefer to interact with this application using only your telephone keypad, press 1.” (You will then be asked if you’d like to continue in Spanish.) “Para Español presione 8, otherwise, let’s continue” (continue using Speech Recognition in English).
Tip: If you are using Speech Recognition in a noisy environment or on a speaker phone, you may experience some difficulty. In these cases, we recommend using your Telephone Keypad.
SPEECH RECOGNITION
If you choose to use Speech Recognition, stay on the line and you will hear the following:
“You've reached our Speech Recognition service. Here's a list of choices. When you hear the one you want, say it” (follow the voice prompts to continue with your session).
- My Accounts
- Rates
- Password Change
TELEPHONE KEYPAD
If you choose to use your Telephone Keypad, press 1 and you will hear the following options: (If you pressed 8, you will hear the following options in Spanish.)
- To access your accounts - Press “1”
- For rate information - Press “2”
- To speak with a Member Service Representative (during business hours) - Press “0”
- To Exit - Press the Star “*” Key
- To repeat this menu - Press “8”
If you select option “1” to access your accounts, you will be prompted to enter your member number followed by the “#” key; then your password followed by the “#” key. If you do not know either of these numbers, contact an Anywhere Advisor by calling 889-7755 (800-347-2838 from outside the Albuquerque area), Monday through Friday from 7:30 a.m. - 6:00 p.m. and Saturday from 9:00 a.m. to 2:00 p.m. (Mountain Time).
Quick Reference:
- Whenever you are in Speech Recognition mode, you can use any of the quick reference voice commands shown below to take you directly to the product or service information you are interested in.
Quick Reference Voice Commands
- Checking Balance
- Check Search
- Checking History
- Withdrawal Check (payable and mailed to primary owner of account)
- Savings Balance
- Savings History
- Interest and Dividends
- Certificate Balance
- Certificate Interest - Certificate Maturity
- IRA Balance
- IRA Maturity
- Loan Balance
- Loan Information
- Interest Paid on Loan
- Rates
- Change Member
- Change Password
- Funds Transfer
- At any time, you can interrupt the system:
- While in Speech Recognition mode, you can say the menu item you want, or press a number on your Telephone Keypad that corresponds to the order in which the menu items were presented. For example: say “My Accounts” or Press “1”; say “Rates” or Press “2”; say “Password Change” or Press “3”; or say “Operator” or Press “4.”
- If you are trying to reach an Operator during regular business hours, you will be transferred to the Anywhere Advisors. If you call after regular business hours, you will be provided with the Credit Union’s business hours and contact information.
- While in Telephone Keypad mode, you can press “8” to “Go Back.”
- If you want to stop and go back to a previous menu, just say “Go Back” or press “8.”
- At any time, you can say “Help” for further clarification within Speech Recognition or Press “0” for the Operator or (after hours) the Credit Union business hours and contact information.
- While in Speech Recognition mode, speak the commands slowly and clearly. The system may have a hard time hearing you when using a speakerphone or in locations with a high amount of background noise.
