Automated Phone Call Requesting Personal Financial Information
May 28, 2010
We have received reports of a "vishing"* attempt targeting individuals in the New Mexico area. The recorded phone message informs the individual that their card has been suspended and requests that the recipient provide confidential financial information. The message also states that the call is from Sandia Labs Federal Credit Union or New Mexico Educators Federal Credit Union.
Please be advised that New Mexico Educators Federal Credit Union will NEVER contact you for account numbers, credit card numbers, CCV numbers, PIN numbers, or any other private information.
If you believe you have received this call and provided your personal financial data, please contact us immediately at 889-7755 (800-347-2838 from outside the Albuquerque area). After business hours, please see the information below as to who to contact.
Credit Card Account Information:
Call anytime 24/7: 800-237-6211
Lost or Stolen Credit Cards:
Call anytime 24/7: 800-325-3678
Outside the US, call collect:
Visa - U.S. 410-581-9994
Master Card - U.S. 314-542-7111
Lost or Stolen Visa® Check Card
After Business hours: Call both 800-543-5073 and 800-754-4128
Transaction Blocked on Visa® Check Card
Call anytime 24/7: 800-890-5097
*Vishing is the criminal practice of using social engineering over the telephone system to gain access to private personal and financial information from the public for the purpose of financial reward. The term is a combination of “voice” and phishing. Vishing exploits the public’s trust in landline telephone services, which have traditionally terminated in physical locations which are known to the telephone company, and associated with a bill-payer. The victim is often unaware that formerly difficult-to-abuse tools/features of caller ID spoofing, complex automated systems (IVR), low cost, and anonymity for the bill-payer widely available. Vishing is typically used to steal credit card number or other information used in identity theft schemes from individuals.
