Member Security
New Mexico Educators Federal Credit Union works to protect you through stringent internal procedures and data security processes. In addition, we make Identity Theft Protection service available to you at very reasonable cost.
How We Protect Your Financial Information
No-Cost Protection against Identity Theft and Fraud
Placing a Freeze on Your Credit Report
Protect Yourself against Internet Scams
Protect Yourself against Phishing
Protect Yourself against Computer Viruses
How We Protect Your Financial Information
At New Mexico Educators Federal Credit Union, we have policies and procedures in place to protect your card and transaction data:
- We constantly monitor our members' credit card and Visa® Check Card accounts and flag suspicious activity. When it seems appropriate, we contact you to verify the purchasing information, and, if necessary, block or close the account.
- We protect your data through multiple layers of security, above mandated state or federal regulations. Data is monitored 24 hours a day, 365 days a year. In addition, external examiners evaluate the security of our systems and identify new ways to protect that data. Our neural network program monitors and protects your card information against fraud and theft using the industry's most sophisticated technology.
- Although we hope that your credit card or Visa Check Card data is never compromised, fraud losses on those accounts are protected by Visa's and MasterCard's Zero Liability Policies.
If you feel that your personal financial information has been compromised, please immediately email us or call 889-7755 (800-347-2838 if you live outside the Albuquerque area).
No-Cost Protection against Identity Theft and Fraud
Through a partnership with Identity Fraud, Inc., New Mexico Educators Federal Credit Union offers a comprehensive suite of protection products including VRS Elite® identity theft resolution, identity insurance, prevention tools, and education that will help you minimize your risk of becoming a victim. Since not all identity protection is created equal, you should consider the programs we have selected. To get more information and purchase these products visit www.identityfraud.com/nmefcu or toll-free 24/7: 866-443-3728).
Protect Yourself against Internet Scams
In an attempt to address the rising cyber crime threat, the Federal Trade Commission has provided an online tool designed to help consumers avoid becoming victims of Internet scams.
At this website, www.onguardonline.gov, you can take interactive quizzes designed to educate you about identity theft, phishing, spam and online shopping scams. If you select a wrong answer, the program explains why that particular misconception about Internet security can lead to trouble.
Elsewhere on the site, there's detailed guidance on how to monitor your credit history, use effective passwords and recover from identity theft.
Protect Yourself against Phishing
At the Anti-Phishing Working Group website, you can see a list of phishing scam e-mails and websites to help you identify phishing attempts and avoid being scammed in the future. You can also report phishing incidents at that website.
Always bear in mind: financial institutions and service organizations never ask for any personal credit card or financial information via e-mail nor do they provide links within e-mails asking you to do so. Do not respond to these e-mails or give out any personal information.
Protect Yourself against Computer Viruses
See a list of the latest virus threats at the Symantec website.
