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Internet Banking

New User Guide | Enhanced Internet Banking Login FAQs 

Enhanced Internet Banking Password Requirements

Log into Internet Banking and follow the prompts to create a new password that will meet the following requirements:

  • Contains a minimum of 8 characters
  • Contains a combination of at least two of the following three categories:
    • Letter(s), number(s) or special character(s) (for example, #, %, *, !)
  • Must NOT contain any spaces (including before, in the middle of, or after the password)
  • Cannot contain your Member Number
  • Other items to note about passwords:
    • Your password is case-sensitive
    • Your password does not expire

Enhanced Internet Banking Login

Enhanced Login Security identifies you as the true “owner” of your accounts by recognizing not only your password but your computer as well. If we don’t recognize your computer, it may be because you logged in from a public computer or one you haven’t used before. If that is the case, you will be prompted to provide information that only you will know as an additional line of defense against unauthorized access to your accounts.

Enhanced Login Security Setup

Enhanced Login Security uses one-time passcode (OTP) to authenticate that you are the user. The enhanced OTP technology allows you to choose the method to receive your OTP via text message, automated voice call or email. You will also be able to continue using the challenge questions that you currently have available to verify your identity.

It will be necessary to enter your security setup information first so you can enroll your computer. Once you are enrolled and your computer is enrolled you can access your financial information with added security and peace of mind.

Enrollment in Enhanced Login Security is Mandatory

Members are required to enroll into the Credit Union’s enhanced login security. When you log into Internet Banking, you will be presented with an informational prompt that will inform you of the enrollment process.

If you are not enrolled in the current login security, log in with your User ID and password.

  • You will be prompted to change your temporary password to something more secured.
  • You will be asked to select your security questions
  • Set up your phone numbers for receiving your one-time passcode via phone or text.
  • Set up your email address to receive a one-time passcode.

For a step-by-step guide, please see enrollment steps below:

If you have any other questions, email us at info@nmefcu.org or call 889-7755 (800-347-2838 outside the Albuquerque area). To ensure delivery to your inbox, please add web@diginsite.com to your address book today, this is a do not reply email.

 

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